Help & Support
Hoopr Support
Need help with Hoopr? We're here to help with account questions, subscriptions, stat tracking, game recaps, player profiles, and technical issues.
Contact Support
For support, bug reports, account questions, subscription issues, or feature requests, email support@myhoopr.com.
We typically respond within 1–2 business days.
Common Support Topics
- Trouble signing in
- Managing players
- Tracking a game
- Editing stats
- Viewing game recaps
- Restoring purchases
- Managing or canceling Hoopr All-Star
- Reporting a bug
- Requesting a feature
Hoopr All-Star Subscriptions
Hoopr All-Star is an optional paid subscription. Subscriptions are purchased and managed through your Apple account.
To manage or cancel your subscription:
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID.
- Tap Subscriptions.
- Select Hoopr.
- Manage, cancel, or update your subscription.
If your subscription is active but Hoopr All-Star is not unlocked, open Hoopr and use Restore Purchases, or contact support@myhoopr.com.
Privacy Policy
Terms of Use
https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Account and Data Requests
To request account deletion, data deletion, or help with your account, email support@myhoopr.com with the subject "Hoopr Account Request."
Report a Bug
When reporting a bug, please include:
- Device model
- iOS or iPadOS version
- What you were trying to do
- What happened
- Screenshots or screen recordings if available